Refund Policy
Effective Date: October, 2025
Skyhaus Media is committed to providing high-quality creative services. Due to the nature of our work, we follow the refund policy outlined below:
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1. Non-Refundable Retainers
All projects require a non-refundable retainer to reserve your time on our calendar. This retainer covers pre-production planning, admin, and creative preparation, and is not refundable under any circumstances.
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2. Service-Based Work
Once work has begun, payments are non-refundable. This includes time spent on creative direction, filming, editing, or any other services delivered up to that point.
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3. Project Cancellations
If a client cancels:
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Before work begins: Only the retainer is retained.
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After work begins: Partial refunds may be considered based on services completed.
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After final delivery: No refunds will be issued.​
4. Delays Caused by Client
If project delays are caused by a lack of communication, missing materials, or delayed approvals from the client, the project may be paused or terminated with no refund issued.
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5. Revisions
Standard revision rounds are included in most packages. Additional revisions beyond the agreed scope may incur added fees, but are not grounds for a refund.
6. Refund Requests
All refund requests must be submitted in writing to:
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We assess refund requests on a case-by-case basis and aim to handle all concerns with integrity and fairness.